We have just finished shipping Vault package #35!
If you have received your package and noticed any damages, please let us know within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible.
Tag us in your social media posts with hashtag #thirdmanvault for all of your unboxing videos.
Per usual, thanks to our amazing Vault team for packing this shipment quickly and accurately!
VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
got mine today. better late then never. see you in London
got mine yesterday in OR. Nowhere in the vault 35 announcement does it say you’ll get a download code, so quit bellyaching about it. Next time if that’s what you want opt out!!!!
I was so excited when my package had arrived in Sweden on the 19th. Thought I’d have the album before the release day. Never expected it to get held up in customs… it’s still stuck there! :(
Still no tracking number…Has anyone else still not received one?
@Chris Gorzney You need to bring the coin with you to one of the Third Man Stores. There you’ll get the discount.
Getting a discount at thirdmanstore.com you have to add the code Vault10 at checkout.
@Matt Sure. Ok, lame it is then.
how do you get the discount with the coin thing thats included with the vault pkg?
David, hold it up to a freaking light!
I got black vinyl as well.
Jason, are you trolling?