Ordering FAQs

Domestic Customers:

We and the postal service are working as quickly and safely as possible to ensure that all orders leave our facilities as soon as possible. Please allow up to 4-5 business days for your order to be processed and to receive your tracking information. We are unable to guarantee shipping estimates at this time.

International Customers:

Please allow up to 3 weeks for your order to be processed. We are unable to guarantee shipping estimates at this time.

International orders are shipped in the global postal network via partnership between APC, the US Postal Service, and the destination country’s mail service. When packages arrive in their destination countries they are handed off to that country’s mail service for handling and delivery. Tracking inquiries after a parcel has entered your country should be initiated with your country’s mail service.

Are all sales final?

Yes. Excluding unworn, unwashed apparel.

What currencies can I use?

We encourage orders to be placed in the currency of the shipping country you are sending the order to. Your current currency is indicated by the tab in the top right of the page. Third Man Records is not responsible for any monetary differences in exchange rates that may be present at the time of a refund request.

What forms of payment do you accept?

We accept both Paypal and most major credit cards as forms of payments and all payments are collected on a secure server. In order to deter fraud you may be asked to provide payment verification, if you would like to forgo this step please check out using PayPal.

When will my order be delivered?

Orders can take up to 7 business days to process before being shipped out, but typically shipments will go out within 3 business days. Please refer to your tracking number to see when your package will arrive.

We are not responsible for any missing or stolen packages after the tracking information has been updated to "Delivered"

Can I add an item to my order?

You can easily add new items to your cart during the shopping process. If you decide to order another item after you have completed the checkout procedure you'll need to place an additional order.

Why is my shipping method not available?

If you receive a prompt at checkout stating "shipping method unavailable," it is most likely due to an item in your cart that cannot be shipped to the country in which you live. Please contact sales@thirdmanrecords.com to verify.

Why is my order declined?

If an order is "declined" by the system, there is usually a problem with the credit card you are attempting to use. A “pending” charge may still appear on your bank statement with a declined order, but no funds will be taken and the charge will disappear within 1-2 business days.

Why didn't my card go though?

There are a few reasons why your card didn't go through. Most often, the billing address provided does not match the "Master Address" that your issuing bank has on file.

Can I cancel my order?

Order cancellations are on a case by case basis. Orders can not be cancelled if they have already been shipped.

Can I change my shipping address?

In most instances, if you contact us within 24 hours of placing your order, we are able to update your shipping address. Third Man Records is not responsible for lost packages when the customer has input the wrong shipping address.

What if I didn't receive all the items in my order?

Your order may have been split to better accommodate shipping. Please email sales@thirdmanrecords.com for further information.

Why was I charged for shipping even though my order was over the promotional amount?

Your total order must be greater than the promotional amount after any additional discounts for the "Free Shipping Over" promotion.

How do pre-orders work?

Pre-ordered items do not ship until the sale date listed on the product page. Any items placed in an order with a pre-ordered item will be held until the sale date of the pre-ordered item.

Where is my event ticket?

All event tickets are purchased through the Dice.fm website. 

Please download the Dice live event app & sign in before the event to access your digital tickets. Your ticket will be available digitally on the day of the show via the app. Have your QR ready for the door person upon your arrival at the venue. 

For any issues, please contact Dice.fm customer service. 

Can I exchange or receive a refund for my event ticket?

We do not facilitate exchanges or refunds for tickets purchased through Dice.fm. For information on exchanges or refunds, please go to your ticket in the Dice app and/or contact Dice.fm customer service.