Are all sales final?
Yes, excluding unworn, unwashed apparel. Please note that Third Man will not accept returns or exchanges based solely on aesthetic reasons, but will happily replace your record if there is any discernible issue with audio quality.

Is there a deadline for returning something for a refund or exchange?
We will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). The return date will be determined by the postmark on the returned package.

Where should I send items I am returning or exchanging?
Your package should be addressed to:
ATTN: Returns Department
5400 Three Notched Road
Crozet, VA 22932-3105

I want to return or exchange something that was a gift, can I do that?
We accept returns on orders that were purchased as a gift. Please note that a refund or any financial adjustment made on the order will be applied to the original form of payment only. If you are not the purchaser, the refund will be issued in the form of a Gift Certificate. If you are not the original customer, please include their name and zip code to help expedite the process.

What is not refundable?
The following items or situations are not eligible for a refund or exchange:

• Wearable items that are washed or worn
• Undergarments
• Open media
• Downloads
• Perishable goods
• Third Man Hardware products

What form will my refund take?
All refunds will be credited to the original payment source. If the original payment source is unavailable we reserve the right to issue an electronic gift certificate and transmit it to the email address provided when the order was placed, or to issue a refund check to be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.

Who pays for postage?
If you are returning damaged or defective merchandise we will pay the cost of return shipping if you use the postage pre-paid return label on the front of this form. International returns cannot use the prepaid label. If you are returning an internationally shipped order, please include your shipping receipt. Please contact customer service for shipping reimbursement information based on your purchase. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

Are there requirements for how my return/exchange needs to be shipped back to you?
For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. For your convenience you may arrange with our customer service center for a call tag to be sent to you for use in shipping the package via United Parcel Service (UPS), with the cost to be deducted from your refund. All other items can be sent by a method of your choice.

What if my return is lost in the mail?
We do not issue refunds for items not received by our returns department and recommend you use a traceable ship method to ensure successful delivery. 

Can I return/exchange apparel from Jack White-affiliated merchandise websites?
All inquiries regarding purchases via The Jack White, The White Stripes, The Raconteurs, and The Dead Weather merchandise websites must be directed to the respective customer service contacts for those websites. We can not process any returns or exchanges for separate merchandise websites.

Can you replace a defective turntable?
Yes! We provide a 90-day warranty on all turntables purchased directly through Third Man Records unless otherwise noted.

I haven't received my order!
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen, please contact cs@thirdmanrecords.com for assistance. Missing package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information will not be honored.

What if there's a wrong or missing item in my order?
Please contact us within 14 days of receiving your order and we'll be happy to ship out your missing item.

What if my order arrives damaged or defective?
Please contact cs@thirdmanrecords.com within 14 business days of receiving your order with a video and/or pictures of the damage. You will then have 14 business days to return your package. After 14 days, we can no longer accept the return/exchange and the label will expire.

Third Man Hardware Return Policy

All sales are final. We do not accept returns or offer refunds once an order has been completed.

If you receive a pedal that is defective or malfunctioning upon arrival, don't worry. We’ve got you covered. Defective items will be repaired or replaced directly in accordance with the specific manufacturer’s warranty policy.

To start a warranty claim or for troubleshooting assistance with a defective pedal, please reach out to us at hardware@thirdmanrecords.com with your order number and details about the issue.

International Refunds

Third Man Records is not responsible for any monetary differences in exchange rates that may be present at the time of a refund request.