The Third Man Records Vault Subscription Service, responsible for the quarterly packages of limited edition vinyl records you all know and love and exclusive merchandise as well as the inside scoop on Third Man goings on and concert pre-sales, is proud to announce a new perk for its members. All Third Man Records Platinum Vault members already pay $60 (US) per quarter for their subscriptions to the Vault. Beginning today all Platinum Vault members (new and existing) are eligible to ALSO have TIDAL HiFi subscriptions (normally $19.99/month) for only an additional $5/month (totaling of $65/quarter (US) for your Vault subscription and unlimited access to high quality streams). This 75% discount on TIDAL HiFi subscriptions remains in effect in perpetuity, for as long as a Vault member's subscription remains active and uninterrupted. TIDAL, an artist-owned and artist-friendly streaming service, has two tiers of subscriptions: a standard quality $9.99/month version (TIDAL Premium), and the high-fidelity, CD-quality, lossless audio $19.99 version (TIDAL HiFi) we are offering to Platinum Vault members at 75% off, as well as exclusive content and access to intimate live shows around the world.
Vault members can access their promo code to unlock this discount in their Third Man Store Account Dashboard, and should proceed to http://tidal.com/ and "REDEEM VOUCHER" to enter their code. The discount will remain in effect for as long as the Vault member's subscription is continuously active, but please note, this is a ONE TIME discount. Once a Vault subscription is cancelled, the discount code is with which it is associated will be disabled and cannot be reactivated. Any interruption in Vault membership will result in the irreversible invalidation of the associated coupon. To clarify, if you cancel your subscription on your current e-mail address, your $5 TIDAL subscription then becomes a $20 subscription, and this cannot be reversed.
TIDAL is available via browser and mobile device, using Google Play and the Apple App Store.
Today is a particularly good day to join the Vault + TIDAL Hifi because Jack White's final acoustic performance in Fargo, North Dakota last week, which streamed live on TIDAL and the Vault, has now been archived and is available to stream in its entirety in both locations. To top it off, Jay Z announced on Wednesday that he will be putting on a Special TIDAL X Jaÿ Z B-Sides Concert, which will stream exclusively on TIDAL on May 13th.
Because we are announcing this partnership on the 1st day of a new Vault quarterly cycle (the soon-to-be-announced Vault Package #25), we are allowing new members who sign up this week (before next Friday, May 8th at 5pm CST), to purchase Vault Package #24 in addition to their new membership, an extension of the deadline, of sorts. If you sign up for a Vault Platinum subscription in the next week and are interested in receiving the Loretta Lynn Vault Package, which features a reissue of the Jack White-produced Van Lear Rose 12" LP with a previously unreleased bonus track, a 7" of White Stripes covers of Lynn's classic songs, an exclusive DVD of Lynn and White revisiting the time of Van Lear Rose in conversation and song, and a few extra treats, give our Vault customer service department a call at (615) 891-4393 x315 in the next week to secure your package as an addition to your new subscription.
Got questions about how any of this works? Feel free to e-mail vault@thirdmanrecords.com for answers! Enjoy your unlimited access to great-quality music, dear friends!
UPDATE: PLEASE NOTE, IN YOUR DASHBOARD, YOUR CODE WILL SAY "STATUS-USED." THIS DOES NOT MEAN YOUR CODE HAS ALREADY BEEN USED AT TIDAL. PROCEED TO TIDAL, REDEEM VOUCHER, ENTER THE CODE, AND YOU WILL SEE YOUR SPECIAL PRICE REFLECTED THERE.
HOWEVER, WE ARE EXPERIENCING AN ISSUE WITH CUSTOMERS WHO ALREADY HAVE EXISTING TIDAL SUBSCRIPTIONS, AND WE ARE WORKING ON IT! WE WILL HAVE YOU UP AND RUNNING ASAP...
@Aquamarine, I forwarded the email way before I posted here. I followed David’s instructions, which stated that contacting customer service at Tidal would accept my voucher. I understand this new service is buggy, but it’s beyond disheartening.
@Zarilion, thank you. I have sent all of the emails I feel I can. I hope it gets cleared up soon.
It’s nice to be understood instead of being bitched at, so I do thank you both for trying to help, and above all, being nice while helping. That means a lot.
@Alabama_Leigh, there is a lot of confusion on the Tidal end, but TMR are doing their best to resolve it and get everyone on the same page (see Cam’s post below). Forward this email to them, they may not even be aware that Tidal are telling people this. It can and will be changed, but I know it’s frustrating.
@Alabama_Leigh She is wrong, just as she was wrong in telling me that it only applied to US, UK, CAN. It can almost appear as if they are trying to shut people down and hopes that they don’t complain. I’m sure it will all get sorted in the end. I’ve had a lengthy e-mail correspondence with Cam here at TMR and they are doing their best to get this sorted for all of us. Send them an e-mail and they will help you out.
What I just received from Tidal:
Hello Michelle,
Thank you for contacting TIDAL Customer Support.
The Third Man Records, Vault Vouchers are only valid for new TIDAL clients.
We apologize for any inconvenience.
Best Regards,
Jessica
TIDAL Support
So, the almighty dollar wins. I supported the service from the beginning, and the charge for 20 bucks went through on my card the day before I got this announcement, and then I was told to contact customer service, who sent me this.
I feel incredibly sad and angry, because I am just another little guy out here, who cares if I tell Tidal to cancel my subscription, who cares about one person?
I thought TMR did, and it really sucks to feel like I was wrong.
And I absolutely will not accept that this is Tidal’s position and it cannot be changed. If Jack White owns part of Tidal, it can and should be changed. If music is sacred, then so are the people who adamantly support it.
Kinda like hitting the ‘enter’ key on your computer repeatedly when it’s slow to respond, huh?
@Kali Durga, yeah, I’m waiting on a response from them right now too. I’ve been excessively emailing everyone.
Jesse Lash, did you see the post right below yours?: "Hey guys, if you are experiencing any issues with TIDAL customer support, please don't hesitate to let David and I know at vaultthirdmanrecords.com so we can ensure that you guys experience the very best from them (as you should be!) — Cam"
I got a message back from Tidal support (after 11 days and 4 times emailing them). They are now telling me that I cannot use the voucher since I am an existing Tidal user.
Austin Primm Hey guys, if you are experiencing any issues with TIDAL customer support, please don't hesitate to let David and I know at vaultthirdmanrecords.com so we can ensure that you guys experience the very best from them (as you should be!) — Cam
I’ve been charged $20 and told that the voucher will not go into effect until June 1st. Can’t believe the crap they’re trying to pull.