Shipping FAQs
When will my order be delivered?
Orders can take up to a week to process before being shipped out, but normally shipments will go out within 3 business days. Please follow your tracking information for updates on delivery.
Preorder products and any items included in the same order will ship on the release date of the preorder.
We are not responsible for any missing or stolen packages after the tracking information has been updated to "Delivered."
Why is my shipping method not available?
If you receive a prompt at checkout stating “shipping method unavailable”, it is most likely due to an item in your cart that cannot be shipped to the country in which you live. Please contact cs@thirdmanrecords.com and we'd be happy to verify!
Can I change my shipping address?
In most instances, if you contact us within 24 hours we are able to update your shipping address.
Can you ship internationally?
International shipping varies by product. Please check the product page to see if items ship to your country.
What are your shipping prices?
Our shipping prices are live rates calculated directly from the shipping carriers.
Domestic orders over $99 qualify for free shipping (exclusions listed on product pages).
International orders over $499 qualify for free shipping (exclusions listed on product pages).
What shipping methods do you use?
For orders within the US/Canada, your package will ship either USPS or FedEx. International packages will be shipped via APC (a USPS certified shipping service).
Will my international order be charged customs fees?
Certain countries charge additional customs fees and independent carrier charges. Third Man Records is unable to anticipate these costs and will not reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office to find out what kinds of fees you can expect.
Can you mark international packages as a gift to avoid customs charges?
No.
What products are exempt from free shipping?
The following products are exempt from free shipping will not count toward the $149 threshold for free shipping on your order. We try to keep this list updated but it may not always be complete and may change at any time:
TMR203 - The Rise & Fall of Paramount Records: Volume One, 1917-1927
TMH010 - Speaker Box 5 Yellow
TMH013 - Pro-Ject RPM 1.3 Genie Pearl Turntable
TMH020 - Jack White Triplesonic™ Acoustasonic® Telecaster®
TMH019 - Jack White Triplecaster™ Telecaster®
TMH018 - Jack White Pano Verb™
TMH017B - La Grotte Pedal (Standard Edition)
TMH016B - Fuzz-a-Tron Pedal Kit (Standard Edition)
TMH015-S - Triple Threat Donner Effects Pedal (Standard Edition)
TMH007B - MXR Black Double Down Pedal
TMH006 - Holeyboard Pedal Board
TMH001B - Coppersound Triplegraph Pedal
TMH001Y - Coppersound Triplegraph Pedal
TMH003B - Gamechanger Audio Plasma Coil Pedal
TMH003Y - Gamechanger Audio Plasma Coil Pedal
TMH004 - Mantic Flex Pedal
TMH011B - Critter & Guitari TERZ Amplifier
TMH011Y - Critter & Guitari TERZ Amplifier
TMH005 - Union Tube & Transistor Bumble Buzz Pedal
All Maggot Brain magazine subscriptions
All Vault subscriptions
VLT103 - Vault 50 Commemorative Poster
TMV348 - Icarus Launch Limited Edition Poster
RACS113 - Help Us Stranger Poster
JW141 - Jack White Live at the Blue Room Posters
JW142 - Jack White Live at the Blue Room Posters
JW140 - Supply Chain Issues Tour Poster Roulette
RACS109 - Tour Poster Roulette
WS136 - "Aside From That And Besides This" Limited Edition Poster Print (Vault 46)
BRB013 - Interpol Live at Third Man Records - Limited Edition Screenprinted Poster
JW197 - Boarding House Reach Tour Poster Roulette
VLT101 - Vault Record Storage Crate
TMH021Y - Knife Drop Pedal (Limited Edition)
TMH021B - Knife Drop Pedal (Standard Edition)
TMV1139 - Decon Man Crosley Deluxe Turntable
