We have completed shipping for Vault package #44! Tag us in your social media posts and unboxing videos with hashtag #thirdmanvault.
If you have received your package and noticed any damages, please contact us within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible. Please do not send multiple emails as this will create separate customer service tickets, which causes confusion and delays the process of addressing everybody’s questions or concerns. Thanks for understanding!
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VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
I just received my package. Shipped July 6th, spent 2 weeks in Chicago before it made the hour move to me.
I am new here. Looking forward to my first order and am wondering when number 45 will be sent. ( to the Netherlands, Europe)
Received it today. 19 days shipping.
7 days in Chicago, 10 days to cross the Atlantic and then 2 days in Norway.
“Comforting” to read that other members haven’t received their package as well. Live in the Netherlands so the trip is even further than Canada :-)
Still “pre-shipment,” ack.
I’m still waiting on the West coast of Canada, last name P. Friends in Vancouver have already received theirs!
Last shipping update was July 22 that the package had left Chicago. The last package (non-Vault) from TMR took at least a month to get to me as well, so I’m trying my best to be patient.
I’m in Canada. Still haven’t received it and no updates since July 23 but I am still confident it will get here.
W. Still nothing. Label created.
Enfin!
My new name is Antoine…
Today, i have mine !
Have any international folks received theirs yet? As of July 22 it had left Chicago and was en route to Canada?