We have completed shipping for Vault package #44! Tag us in your social media posts and unboxing videos with hashtag #thirdmanvault.
If you have received your package and noticed any damages, please contact us within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible. Please do not send multiple emails as this will create separate customer service tickets, which causes confusion and delays the process of addressing everybody’s questions or concerns. Thanks for understanding!
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VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
… less than 2 days to travel from Nashville to Memphis to Chicago… Now it’s been five days of local “in transit.” Hopefully it’ll appear soon.
Mine took
When the tracking says parcel is shipped. Is it actually by ship? At least it seems like it.
Am awaiting it still. Can’t wait after reading below comments … grrr…
Hopefully it’ll arrive soon
Received Vault #44 Thanks so much
I will never leave the vault again.
W last name. Still in Label Created since July 7. A friend near me, last name also W, got his last week.
Maddening and very frustrating. It’s a month this coming Friday since the tracking email and I have zero news.
Steve, the DVD goes in the pocket like slot on the outside of one of the vinyl sleeves inside the jacket. Of course, you might know this and would rather keep it outside the vinyl jacket, which is perfectly understandable.
still nothing for me. to the ppl who received theirs, did the tracking ever update, or did it just show up at your house? mine still only says shipping label created.
finally arrived 3 days ago! never worried-even though it was for “Tom” I was confident #44 would find me and it is a gorgeous work of art! what a tribute to the XX anniversary of De Stilj-of course?the content, Third Man.