We have just finished shipping Vault package #35!
If you have received your package and noticed any damages, please let us know within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible.
Tag us in your social media posts with hashtag #thirdmanvault for all of your unboxing videos.
Per usual, thanks to our amazing Vault team for packing this shipment quickly and accurately!
VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
I haven’t received my tracking number, and I’m from Texas
My package got delivered this afternoon, but I live close to Nashville.
Has anyone gotten their tracking number yet? I doubt #35 will be delivered before the album drops, tomorrow…
Still waiting on my tracking number.
I am also one of the few who did not receive a 7” sadly! Everything else was accounted for and man is it great! Loving this package.
Wondering when CDs that came with concert tickets are coming.
Wondering when CDs that came with concert tickets are coming.
@adam day – haven’t seen my tracking number either….I’m up in Canada
Ah Mother Nature at work here in the States. Mine won’t arrive until Monday likely due to winter storms. I just saw Jack live on Tuesday so waiting 3 more days- I can weather that.
I just discovered my address was still listed as my old address in another state. (I thought it was updated when I joined The Vault.)
Now my package is headed to Mississippi instead of Kansas.
I think I am going to cry.
I called and e-mailed TMR.
God I hope it helps.