We have just finished shipping Vault package #35!
If you have received your package and noticed any damages, please let us know within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible.
Tag us in your social media posts with hashtag #thirdmanvault for all of your unboxing videos.
Per usual, thanks to our amazing Vault team for packing this shipment quickly and accurately!
VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
I didn’t received any email, my order was international, can you please help me?
I got mine :)
Please give us digital download codes.
No tracking number as well. Glad to know I’m not the only one! I’m in Seattle…
Thank you so much to everyone at TMR!!!
I did not get a digital download code in mine. Not sure if anyone else did.
I Got mine in Vancouver BC on Wednesday!
I want to thank the TMR Vault staff for dealing with my many, MANY emails
Here’s a question I probably know the answer to: does this package include a digital download code for the album? I know typically Vault stuff does not, but the last Dead Weather album that was a Vault exclusive did have a code, so I’m wondering if this one does, too. Can anyone who’s gotten theirs already check this?
Tickled to no longer be a vault-virgin!! Received in Canada two days ago, minus the 7" tho. Thrilled with everything else, thank you #thirdmanvault team!!
Still waiting for my tracking for PA, kinda bummed between that and the fact that there’s no digital download included in the package itself or through an email while I wait, especially with the release tomorrow. Guess the mindset is everyone getting the package will be getting the CDs anyways due to likely seeing Jack on tour, due to the ticket inclusion, but it still seems like a cheap cop out to forgo it altogether for Vault subscribers (especially after the Lazaretto package had one).
Got my tracking # yesterday. Will arrive on Monday..
Man this record is bangin Jack…might be my favorite release ever from you. Thank You!!!!!