We have just finished shipping Vault package #35!
If you have received your package and noticed any damages, please let us know within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible.
Tag us in your social media posts with hashtag #thirdmanvault for all of your unboxing videos.
Per usual, thanks to our amazing Vault team for packing this shipment quickly and accurately!
VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
@Justin Lynch Vault packages don’t come with download codes.
We ever going to get a download code for this? Anyone willing to part with a download code or the CD from their ticket purchase? I know it isn’t a lot of money, but it is disappointing to not get the option with Vault package.
Since*
My item was in transit in Paris cince april the 4th for destination ( France ), and yesterday night a new track : Miami, departure to destination …WTF ???
Sacha Pelletier ; yes it is inside the 12"
we received our vault #35 package, but did not get the 7" EP? we got a yellow envelope that looked like it would fit in there, but it was just the coin inside. please tell me the 7" isn’t sealed inside the 12" LP package?
A new day, a new joy! I already received a package in Moscow! Thank you!
No tracking number or package received yet. Emailed customer service…fingers crossed for all having issues as well.
Aka I win
Jk. Scrolled through some comments only to realize that the vinyl is so dark you have to hold it up to light to see the colors.