We have completed shipping for Vault package #46! Tag us in your social media posts and unboxing videos with hashtag #thirdmanvault.
If you have received your package and noticed any damages, please contact us within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible. Please do not send multiple emails as this will create separate customer service tickets, which causes confusion and delays the process of addressing everybody’s questions or concerns. Thanks for understanding!
PLEASE NOTE: Due to COVID-19 and a busy holiday season for USPS, transit times may take longer than normal. We appreciate your patience!
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VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
Fucking Joke!!!
No movement here either, pre-ship status in effect.
I am sad that small businesses are getting screwed over — again — by the actions of this incompetent self-serving administration. I’ll never take basic human decency or the postal service for granted again. I hope it’s not causing you too much stress or anxiety, TMR bumble bees. Thank you for doing your best.
And I forgot to say that I had a lot of fun listening to it.
Arrived in a brown box with a TMR sticker. Not the usual box. The album flows naturally like Jack’s acoustic album. I’m old enough that I need reading glasses AND bright light to read the jacket.
I’m with the others, pre-shipment dated Nov. 19th. It will be nice whenever the box does show up!
“Why the Mail System Is Buckling: The election didn’t defeat the U.S. Postal Service, but Christmas might.” https://slate.com/business/2020/12/postal-service-delays-problems-holidays-covid.html Happy and safe holidays to all the merry elves at Third Man, and to all the beleaguered USPS workers!
I don’t bother checking the tracking, until TMR says shipping complete. And then I wait at least a week depending on the order they shipped in. Who doesn’t love a surprise? Especially at Christmas time!
Every record I buy directly from any label says “pre-shipment” until it ends up on my porch. Only records. What is this conspiracy?
As with many folks I’m in the “Pre-Shipment November 24, 2020 at 5:59 pm Shipping Label Created, USPS Awaiting Item NASHVILLE, TN 37203” boat.