We have completed shipping for Vault package #38 (big shout out to our amazing Vault team)!
Tag us in your social media posts and unboxing videos with hashtag #thirdmanvault.
If you have received your package and noticed any damages, please contact us within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible. Please do not send multiple emails as this will create separate customer service tickets, which causes confusion and delays the process of addressing everybody’s questions or concerns. Thanks for understanding!
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VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
@Manuel Alejandro , mandales correo y te facilitan tu numero de seguimiento, han de haber estado muy ocupados para mandarles info a todos. A mi no me mandaron nada, pero les mande mail y ya lo estoy rastreando, lo enviaron desde el 12 y ya esta a menos de 60 km de mi casa. Ya veras que te llega mañana
México es frustante saber que ya terminaron de enviar todos los paquetes y no tengo numero de seguimiento ni paquete.
sigo resintiendome a escuchar las nuevas canciones que ya están en todas las plataformas.
solo espero que llegue antes de navidad.
lawdy lawd it’s here and i’m in love ? after fedex claimed “bad weather” delay where it was 70° and sunny the whole way, i feared the worst. but it’s here and it’s glorious and i adore the new singles. thanks for making this happen, vault team. i will get to nashville and i will buy you lunch. someday, it will come to pass. love to all this holiday season. ?
Thank you! It’s beautiful. I can’t quit looking at it. The music is pretty good too ?
Thanks TMR.. last name B on NJ received mine yesterday… love it. Thanks!
Received mine last week (13 December). Got the tracking information email earlier in the day that it arrived. Just a lovely collection. I can’t thank you enough!
No tracking number here too. First time don´t have tracking number, still no news. A little worried, but still waiting.
No tracking number for the moment? Is this ok?
Everything went like clockwork. Received the shipping details and tracking number as promised. Two weeks later it arrived at my door in the UK. This is my first vault package and I am very impressed with the service. The vinyl is absolutely beautiful. It is the pride of my collection. Thank you TMR.
It was such a perfect surprise to find it on my doorstep (on my birthday, no less!) without even having received a tracking number to know to expect it. Awesome! Thanks for constantly making me smile!