We have completed shipping for Vault package #38 (big shout out to our amazing Vault team)!
Tag us in your social media posts and unboxing videos with hashtag #thirdmanvault.
If you have received your package and noticed any damages, please contact us within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible. Please do not send multiple emails as this will create separate customer service tickets, which causes confusion and delays the process of addressing everybody’s questions or concerns. Thanks for understanding!
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VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
Love this release. Raconteurs are new to me except for the hits and finding the album pretty great front to back.
Haven’t got my package yet. I sent a message to TMR. Hoping to get an answer soon.
Fantastic package, nothing arrived warped (a persistent problem in the last few packages) – so very happy! Record looks gorgeous.
Got it!
No tracking, but arrived just before christmas.
Still haven’t received my package or tracking info. Starting to get worried a bit :(
What a fantastic package! So happy to be a part of The Vault!
Vault 38 = Great package!
Any idea when we’ll know what’s in Vault 39?
mi paquete llego a las oficinas postales correspondientes desde el 20 de diciembre, sin notificación alguna, por lo que fui directamente el 24 de diciembre y el resultado una navidad con mi vaut # 38, a los que aun no lo tengan les recomiendo ir a las oficinas postales correspondientes.
Gracias TMR esta increíble!!!
I received mine three days before Christmas.
It’s exquisitely put together TMR.
I’ve already played through both golden vinyls twice and the 45…
love it all!
Thank you!
I have not yet recieved my package or a shipping confirmation email (this missed notification would be a first after 4 years of vault membership), hopefully the package will show up in the next week.