We have completed shipping for Vault package #38 (big shout out to our amazing Vault team)!
Tag us in your social media posts and unboxing videos with hashtag #thirdmanvault.
If you have received your package and noticed any damages, please contact us within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible. Please do not send multiple emails as this will create separate customer service tickets, which causes confusion and delays the process of addressing everybody’s questions or concerns. Thanks for understanding!
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VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
Does anyone’s 45 skip like a mofo?!?!? Mine glides across the grooves on both sides. LP plays fine tho’
LOVE
No stickers or patch in my package. I just had the record.
@TonyDegenaro…..let’s keep our fingers crossed…shouldn’t be long before we find out…
(hope its the variant of the rac’s new album)
well, in the words of President Barrttlet, “what’s next?”
very upset right now. i got charged for vault package 39 without knowing what it is and apparently i cant cancel it WTF
Finally got mine delivered in perfect condition and it’s beautiful (nb: It was Aus Post’s delay because of Xmas/NYE). Now I just to get a record player…
Still no word of tracking information or any sign of the package ?
Great package team. Thanks as always for the hard work the TMR team puts into these packages.