We are shipping Vault Package #68 The White Stripes Live in Tasmania in alphabetical order (A-Z) by LAST NAME, starting with international Vault members and then moving onto US Vault members. Tracking information will be sent out via email today.
Regarding your tracking number: if you see that your information says 'shipping label printed' and nothing else, don't worry! We have our shipping labels pre-printed, so your package is simply awaiting shipment. If you still do not see an update to your tracking number by September 1st, please reach out to us and we would be happy to look into it for you.
Please note that Vault Customer Service responses will be delayed during the shipping of this Vault package, and we would appreciate if you held any questions regarding package #68's status until all packages have shipped (about 3 weeks), so that we can focus on getting these packages sent out as efficiently as possible. We will return all your emails and voicemails as quickly as possible after shipment of package #68 is complete. If you have already contacted the Vault via email once, please know that your message has indeed been received, and that we are working as quickly as possible to address each message in the order in which they were received. Writing separate emails leads to creation of separate customer service tickets, which in turn causes confusion and adds time to the process of addressing everybody’s questions or concerns. Thank you!
No vault package description card!
Yeah I miss the info sheet too. I loved having those with the set.
Same here. No information card and it feels like the album trifold printing is backwards. Bit of a rough release this time around…..
Just received mine in NZ. Stoked with the records, cover and cards but as per Patrick C’s comment it didn’t come with the information card detailing the background of the package with is always a nice touch. Assume this hasn’t been done for this Vault package for some reason??
I didn’t get an email regarding the tracking information for vault package #68. This would be my first package, so I am new to all of this.
Just got mine. Awesome. No sheet with a description of the show. My past vaults have come with a review of the show and a brief reasoning of why the release was important.