We are pleased to announce that Vault package #44 is now shipping! THANK YOU FOR YOUR PATIENCE!
We are shipping this package in alphabetical order (A-Z) by LAST NAME, starting with international Vault members and then moving onto US Vault members.
Tracking information will be sent out later today. If you see that your information says 'shipping label printed' and nothing else, don't worry! We have our shipping labels pre-printed, so your package is simply awaiting shipment. If you still do not see an update to your tracking number by August 7th, please reach out to us and we would be happy to look into it for you.
Please note that Vault Customer Service responses will be delayed during the shipping of this Vault package, and we would appreciate if you held any questions regarding package #44's status until all packages have shipped (about 2 weeks), so that we can focus on getting these packages sent out as efficiently as possible. We will return all your emails and voicemails as quickly as possible after shipment of package #44 is complete. If you have already contacted the Vault via email once, please know that your message has indeed been received, and that we are working as quickly as possible to address each message in the order in which they were received. Writing separate emails leads to creation of separate customer service tickets, which in turn causes confusion and adds time to the process of addressing everybody’s questions or concerns.
PLEASE NOTE: due to COVID-19 there may be shipping delays. We appreciate your patience as transit times might be longer than normal.
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Apologies, there was an error in our system that caused your first name to be listed incorrectly on your Vault 44 package. None of your other information is incorrect, and the delivery of your package will not be affected. So sorry for the mix-up!
I also received a shipping notice e-mail with the incorrect name. It referred to me as Melissa instead of Lee Anne, a bit concerned.
Jordan to Jared but at least I’m still a J. That’s what’s important.
That’s hilarious. I guess we all have new names! I’m a dude and got Liz! Hmmm
I’m now DAVE! So excited for this new alias. haha Mail Merge Mess Up 2k20
Same problem here! Mine says “Steven” instead of “Christopher”.
I got Nigel instead of Andrew and now I’m thinking about legally changing my name
Hmm??? I had the same issue. My e-mail referred to me as Benjamin instead of Augusto.
@ToolShedd Same problem here! Mine says “Rick” instead of “Zach”. Do I need to reach out to Customer Service?
Received a shipping notice e-mail but it referred to me as Bryan instead of Paul… should I be concerned?
Awesome. I was starting to wonder if I should hold off on the next but this answers that question. Good to hear word on it. Surprised considering. Stay well everyone. Cheers