We have completed shipping for Vault package #41! Tag us in your social media posts and unboxing videos with hashtag #thirdmanvault.
A big thanks to our speedy Vault packing team for getting this shipment out the door and en route to y'all!
If you have received your package and noticed any damages, please contact us within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible. Please do not send multiple emails as this will create separate customer service tickets, which causes confusion and delays the process of addressing everybody’s questions or concerns. Thanks for understanding!
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VAULT PACKAGE RETURN/EXCHANGE POLICY
Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.
If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.
Have not received package or email.
envió completo¡¡¡¡¡
en serio aun faltamos muchos subscriptores por recibir en México, seguimos esperando
Hi there, I still haven’t received my tracking number. Any chance you would send it to me? Thanks Ewelina
Thx so much for shipping to europe, it’s a pleasure every time to unpack the packages!
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Mahalos plenty
thank you all so much
So much appreciation for this team and their efforts! A gorgeous package — thank you so much!
big thanks TMR staff. beautifully put together and made it to ?? in record time!!!
It’s amazing that so few people do such a great job. Thanks and well done!
Spectacular job, everyone! Thanks for all the hard work, it is greatly appreciated as always!