The day you've been patiently waiting for is finally here... Vault package #33 is now shipping!
We are shipping this package in reverse alphabetical order (Z-A) by LAST NAME, starting with international Vault members and then moving onto US Vault members.
Tracking information will be sent out to international recipients this week, and to US recipients by next week. If you see that your information says 'shipping label printed' and nothing else, don't worry! We have our shipping labels pre-printed, so your package is simply awaiting shipment. If you still do not see an update to your tracking number by October 15th, please reach out to us and we would be happy to look into it for you.
Please note that Vault Customer Service responses will be delayed during the shipping of this Vault package, and we would appreciate if you held any questions regarding package #33's status until all packages have shipped (about 3 weeks), so that we can focus on getting these packages sent out as efficiently as possible. We will return all your emails and voicemails as quickly as possible after shipment of package #33 is complete. If you have already contacted the Vault via email once, please know that your message has indeed been received, and that we are working as quickly as possible to address each message in the order in which they were received. Writing separate emails leads to creation of separate customer service tickets, which in turn causes confusion and adds time to the process of addressing everybody’s questions or concerns. As always, we appreciate your patience during this time!
Yes! L, can’t wait!!!
S in Minnesota – received and thanks again!
Again, the red demos is the absolute star of this! Classic! Thank you TMR! And I loved the pictures of the handwritten notes in the picture book. And I love my two sided pin. I love it all!
O in Alabama, just got mine today! Already spun them all, the red demos OMG!
R in Detroit, just got mine today. Can’t spin it until tomorrow night, but VERY excited!
Hello everyone! We are still working hard to get all of your Vault #33 packages shipped out as quickly and efficiently as possible.
By now you should have each received your tracking number. If you don’t see your tracking number in your email inbox, check your spam/junk folder in case it was accidentally sorted incorrectly. If you still can’t find it, please email us at vault@thirdmanrecords.com. If your tracking number has not yet updated, don’t fret! Sometimes it takes awhile to process in the postal system, and/or it may simply be awaiting shipment.
Our Vault team is made up of a great group of folks, but we understand that sometimes mistakes happen! If your package is missing an item or if one of the components is damaged, please email us with photos of the damage at vault@thirdmanrecords.com. Please note that we will not be able to begin handling replacement requests for another two weeks since we are still in the midst of shipping this package.
We are shipping this Vault package in reverse alphabetical order by last name, and we just started on the letter “L”. We appreciate your patience and understanding during this busy time!
LASTLY— we love hearing your feedback on these packages and seeing your unboxing videos! Don’t forget to tag us on social media!
H in SC. Received tracking info Tuesday. Still waiting for an update beyond “Anticipated Ship Date 9/21.”
Guess who didn’t check their spam….
G New Jersey, still no tracking number.
First time vaulter, just received my box today! I’m astounded at the value and detail, really feel lucky to have this. Mine was missing the pin set though, anyone else have that issue?
thanks TMR!